Focuz Computers is the Computer and peripheral arm of the Rs. 325Cr. Focuz Group. We are the largest chain of PC resellers in the state of Kerala with presence across the length and breadth of the state. We are operating out of 14 locations at present .
We introduce online shopping first time in kerala . For Quick purchase please visit our on line shop on facebook
Our 13 tentacles spread across the state is our competitor’s envy and our pride. Further all our branches are equipped with their own independent service centers, unlike our competitor’s who believe in franchisee systems. Operating own branch makes it faster to react incase of emergency service requirements. All our branches are equipped with service engineers trained and certified by our esteemed vendors.
We can provide best Sales & Service support to each customer due to our wide network and dedicated staff.
- PC Trouble shooting, Repairs, Replacement
- Laptops Repairs & services
- Data recovery
- UPS/ Inverter/ Printers/ Monitors / Hard disk / Chip level & Other repairs
- Annual Maintenance Contracts/Service Contracts/Warranty Extension.
- Resident Service Engineers.
Service mail id : firstname.lastname@example.org
For New AMC/ASC for your Office - Call Mr.Bibin@ 9846854000
DESKTOP SERVICE : We are providing Annual Maintance contracts , Resident service, Networking.
UPS SERVICE : We are the authorized service provider for APC ups in kerala & Karnataka.
LAPTOP CARE : We provide a wide range of Laptop Services by experts for all brands, models, parts & accessories, also providing services of laptop up gradation, data recovery & Rental.
- Hi tech laptop service centre
- Highly trained & technically qualified service engineers
- Well furnished chip level service centre
- Genuine parts and accessories
- Data recovery & rental
LAPTOP CARE : 85899 37222
LAPTOP IN CHARGE : 85899 39222
Mail id : email@example.com
Branches : Trivandrum, kollam, kottayam, allapuzha, ernakulam, kadavanthra, Mamangalam, thrissur, palakkad, calicut, kannur, Banglore.
CENTRALIZED SERVICE CALL CENTER : Customer can register their complaints at 4 of our exclusive mobile nos. provided specially for this task. The service call is allocated to our engineers stationed at branch who after completion of the service report it back. Afterwards the customer feedback is obtained & service satisfaction assessed.
INSTALLATIONS / UPGRADES : Specializing in LAN, WAN based networks. Cost effective network hardware and software upgrades and installation. Network configuration services for a wide range of Windows networking environments using Windows95 / Windows98 / Windows NT 4.0 / Windows2000 / Novell.
TECHNICAL SUPPORT: We stand behind all our network installations by providing prompt and accurate technical support. Our service contracts for additional technical support and network maintenance are very cost effective and can save your business money by preventing computer network failures
Customer Service-Escalation Matrix : The following escalation matrix takes care of customer complaints in a timely manner. All customers are requested to pass through the below mentioned stages to help us in delivering optimum service satisfaction.
Escalation Stage-I Customer Care Call Center (Cochin)
Mobile no.: 8589887772--73
Email : firstname.lastname@example.org
Escalation Stage-II Service Manager (Cochin)
Mobile no.: 9846851000
Email : email@example.com
Escalation Stage-III General Manager
Mobile no.: 9846261197
Email : firstname.lastname@example.org